Shipping & Returns Policy
Shipping & Deliveries
We will endeavour to ship out online purchased products within a reasonable time frame. Please note that we cannot be held responsible for any freight delays after the goods has been collected by the designated courier. Any delays beyond our direct control, including delays caused by the courier company does not entitle cancellation of the order.
If your purchase has not arrived in a reasonable amount of time or within the time frame stipulated on your purchase (if applicable), please contact us by phone or email with your order number so we can make enquiries on the cause of the delay.
All purchases will be shipped out on business days only. Please note that our couriers do not pick up goods on Saturdays, Sundays or any Public Holidays.
We only accept orders within Australia, and will only deliver to Australian addresses. Please note that we do not deliver to PO Boxes as we will require signature upon delivery.
It is the customer’s responsibility to provide the correct address for delivery. We will ship out the goods to the address given to us by the customer. Refunds will not be given if any goods are sent to the wrong address as a result of the customer’s mistake. If delivery attempts are unsuccessful as a result of wrong delivery information or lack of delivery recipients, any additional fees related to making new delivery arrangements will be borne by the customer.
We do not give refunds if you simply change your mind or made a wrong selection. Exchanges and refunds can be given where goods are faulty. Customers returning faulty goods for exchange or refund must be able to present their original receipt, and if applicable, a proof of installation by a qualified electrician (invoice/safety certificate supplied by the electrician).
Please note that we do not accept returns for any products that has been installed or partially installed. Do not attempt to install any products which is faulty or damaged. Please inspect your product within 3 days of receiving your product, or within 3 days of pick up date. If you have received a damaged product, please take a photo of the damaged product and contact us immediately by phone or email to arrange a replacement product. If a part such as a glass cover or crystal rod is broken, we will ship out the replacement part to you. We will assume any damage to damaged products showing evidence of installation to have occurred during installation.
We will not accept any returned products without their original packaging intact.